Contact us
If something's broken, confusing, or missing, email us directly. A real person reads every message, there's no ticket system or bot in the way.
Contact support
Email [email protected] for anything: billing questions, bugs, data requests, or account deletion. This is the only support channel we offer today, so there is no live chat to wait on.
Send us a message
This opens your email app with the message ready to send, addressed to [email protected]. Include your account email if you already have one, so we can find you.
Export your data
Get every tracked keyword and its full rank history out as CSV on any paid plan.
Read how export worksPublic API
Pro accounts can generate a read-only API key and pull their data programmatically.
See what the API coversFrequently asked questions
SonarTree hasn't launched yet, so there are no real support tickets to draw these from. The questions below are the ones we expect to hear most, answered against what the product actually does today.
Solo, Studio, and Pro plans can export their tracked keywords and full rank history as CSV: a streamed download of everything you're tracking, not a sample. The free plan doesn't include export. If you need your data out and aren't sure how, email us and we'll walk you through it.
Pro-tier accounts can generate an API key from account settings and pull keyword, rank, opportunity, and reverse-lookup data programmatically. It's a read-only mirror of what you already see in your dashboard: an API key can never track, untrack, or otherwise change anything in your account, only read it. Full request/response docs are at /docs/api.
Nothing is deleted when you cancel. Canceling stops future billing and, once your current billing period ends, moves your account to the free plan's limits. The apps and keywords you already added stay in your account; you just lose paid-tier access to some of them until you resubscribe or export what you need first.
Email support and ask us to delete your account. It's permanent: we cancel any active subscription first so you're never billed after deletion, then delete your App Store Connect key, every app and keyword you connected, your downloads and revenue history, your alert history, your account settings, and your sign-in itself. What it does not touch is the shared App Store keyword and ranking data that describes the App Store itself, not you.
Email [email protected]. That's our one support channel today: no live chat. We read every email ourselves and reply as quickly as we can.
Still stuck? Email [email protected]